Start at the start
Why the first five minutes matter
First impressions count.
Not just the first time you meet someone, but every time.
The most important part of a conversation or meeting is the beginning. This is when you set the tone for what follows, and how you set the boundaries for the behaviour you expect.
It’s easy to forget if we’re so busy (or nervous) that we just want to jump straight into the “meat” of the conversation. But cutting to the chase is a missed opportunity.
If you know you’re going into a difficult conversation, take the time to start by chatting about how the day is going, asking the other person about their weekend or just commenting on the weather.
If you’re about to deliver some difficult feedback, start by letting the other person know you’re happy to see them, and asking how they are.
If you are chairing a meeting, resist the urge to jump into the agenda straightaway. Take time to welcome everyone. Smile!
It’s all about establishing the fact that you are human, and so are they.
By making other people feel safe and showing them that you will treat them with respect, you are doing everything you can to make sure the conversation is positive and productive.